The Relationship Director will report to the Head of Sales within the Sales function. This role is responsible for establishing relationships, understanding the customer needs, and then creating opportunities to solve those needs with LHH FESCO solutions. This role will be responsible for selling both Learning and Talent Development solutions and Career Transitions solutions. The Relationship Director will understand these are complex solutions so will both learn the basics through our Sales enablement resources but also partner and draw on subject matter expertise from the Leaders and Client Partners. Once a solution is sold the role will have overall responsibility for all phases of the engagement and ensure client satisfaction as well as maintaining and expanding that relationship (account management).

The Relationship Director will operate with passionate collaboration and balanced perspective with,

• customers, to bring innovative solutions that deliver business impact

• the CIPO, to bring the voice of the customer and ensure innovative continuous product development

• with the Customer Success, Engagement and Delivery teams internally to ensure all clients receive an excellent experience and use quality of delivery as a reason to expand within accounts

• Create new relationships, opportunities and make new sales to meet Sales target. For target accounts, identifies opportunities for expansion

• Through discussions with customer and the LHH FESCO business development team assesses the viability of the project, our competitive advantages, our ability to deliver the right solution for a customer and our ability to achieve margin

• Determine a design that meets the objectives of the client
  

• Instils confidence in the customer through subject matter and learning methodology expertise; has a strong POV on client needs, LHH FESCO solutions and capabilities, competitive considerations and the best way to win and scale the deal

• Designs the proposed solution to respond to client requests (e.g., RFP)

• Writes and/or sources content on solution and POV to be included in client-facing materials (e.g., RFP response, pitch deck, etc.)

• Works with the leaders and Client Partners and presents our solution to the customer

• Has overall responsibility for the successful execution of the project and the ongoing customer relationship

• Uses Salesforce to record all activity and interactions

• Follows up in a timely manner for any marketing generated interest and leadsUnderstands and tracks performance to meet or exceed all relevant activity and results metrics for sellers
  

• Finalises design and learning methodology

• Leads LHH FESCO instructional design, assessment, technology, coaching and project management teams

• Demonstrated expertise in the field of human capital management

• Demonstrated ability to sell complex solutions that require deep analysis of customer needs and solution design to ensure the outcomes resolve the identified needs for customers

• Knowledge of the outplacement market, leadership development practices and principles

• Experience in identifying opportunities to create customized development interventions

• Consulting skills and an ability to build strong relationships internally and externally

• Network of line executives, senior HR contacts, and external resources

• Well-developed business acumen

• Experience influencing at executive and senior stakeholder level

• Multilingual and excellent oral and written presentation skills essential

• Project management and co-ordination skills

• Self-starter attitude combined with strong collaboration skills

• Track record managing diverse teams developing, selling, implementing, and consulting talent development with global clients

• Results oriented

• Ability to think laterally/ systemically; complex solution orientated

• Ability to navigate ambiguity

• Excellent influencing and stakeholder engagement skills

• Attention to detail

• Numerical reasoning

• Verbal reasoning

• High levels of initiative / self-motivation and drive

• Exceptional communication and interpersonal skill

• Effective team player

• Ability to self-direct

If you are interested to discover more about this fantastic opportunity with us, please click to apply on this page or send your latest CV to china@lhhfesco.com